University of Iowa

Terms and Conditions

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Orders

We will ship your order within 2 weeks.  We will do our best to ship as fast as possible based on our current inventory.  If you have questions about our inventory levels or need your item by a certain date, please contact us prior to your order to insure we can meet your deadline.  Orders will be shipped via UPS in most cases.  Bulk pricing is available for select products and is applied at checkout.

Return, Refund and Cancellation Policy

All sales are final and may not be canceled once placed.   Please contact us if you would like more information about a product prior to purchasing. If product is damaged in transit, we will provide a one-time replacement for the same product.

Quality Policy

MADE is committed to continually improving the quality in the design, manufacture, and distribution of medical devices. We adhere to a policy for implementing and maintaining quality as reflected in our Quality Objectives:

Maintain a formal quality system meeting applicable regulatory requirements  concerning medical devices outlined in FDA Quality System Requirements (QSR) 21 CFR Part 820.

Provide exceptional quality medical devices by striving to exceed our customer's expectations.

Foster an atmosphere of continuous process improvement and problem prevention.

Develop relationships with our suppliers that emphasize continuous improvement in product quality, service, and support.

Improve the quality system and work environment through quality planning activities.

Communicate our mission and quality objectives to the whole MADE team.